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Shipping Policies

Shipping Policies

Orders are shipped according to the lead time specified in each product detail page using UPS Ground shipping.  Shipping is free to the 48 U.S. contiguous states with some exceptions - custom orders or orders for multiple items that are oversized and overweight orders may be subject to shipping surcharges.  

Damaged/Lost/Delayed Shipments

Shipments that are damaged, lost or significantly delayed in shipping are the sole responsibility of the carrier as is any scheduling or other impact due to these occurrences.  Lost or damaged shipments will be replaced, at no cost to the customer.  Delayed shipments due to carrier mishaps, mis-routing, address issues or other carrier-related problems cannot be replaced by CottonwoodCo. In the time of Covid, shipping mishaps and delays are roughly 4-5 times more frequent than normal.  Please be aware of this when ordering and communications with CottonwoodCo.