Most products from CottonwoodCo can be returned for a full refund (minus return shipping costs) for 30 days from the date of receipt, for any reason. As all of our items are handmade to order in the size and/or color of your choice, a 15% restocking fee may apply on some items. Sorry - we cannot accept returns of customized or personalized products for any reason (other than for damaged or incorrect orders). To return your product for a refund, simply write us an e-mail at email@example.com including the order number and reason for return. You can then re-pack your order in its original shipping container (we are not responsible for providing boxes or packaging material for return shipments) or take it to any UPS Store or Fedex Office Center and return to:
26 Wildwood Ave
Millville NJ 08332
A full refund of the purchase price of your order will be issued within 7 business days of receipt. Orders damaged in shipping upon return are the sole responsibility of the shipper, so insuring the shipment with the carrier is recommended.
Orders can be cancelled within 3 days from date of purchase for a full refund.