856-558-9820 hello@cottonwood.co
FREQUENTLY ASKED QUESTIONS
How long will it take for my order to be completed & shipped?
Because our products are handmade-to-order, production time varies from one item to another. You can find the estimated production time for each item on the product page in the tab labeled "Shipping and Production Times".
Do you offer express shipping?
Do you offer express shipping?
If you'd like your order to be shipped via UPS Express, or need to receive it by a certain date,contact us. We may be able to upgrade your shipping, dependent upon Express costs for your product and location.
What areas are included in your Free Shipping Guarantee?
We ship for free to the contiguous United States (the 48 states). For Alaska and Hawaii, contact us, as additional charges may apply. Click here for details.
Will I receive a tracking number once my order has shipped?
When your order has been completed and shipped, you will receive a shipment confirmation email that will include a tracking number.
What shipping methods do you use?
We use UPS Ground for all shipments. Shipping times are approximate, but typically range from 1-5 business days depending on your location.
Do you accept returns?
We do accept returns on most items. Exclusions include personalized or custom orders. Restocking fee may apply to some items. Click here to learn more.
I can't decide on a color. Do you offer color samples?
We provide a color palette in each of our product listings to show what our colors look like. If you need more help deciding, we will make and send photos of up to 3 color samples, (after your order is placed) free of charge. If you require more than 3 samples to decide on your color, there will be a $10 fee for each additional 3 samples. This policy has been enacted reluctantly, due to the number of sample requests we receive and the amount of time we spend making and photographing them.
Can I customize or personalize my order?
Many of our items can be customized. Contact us for details.
Do you offer any type of warranty?
All of our products come with a lifetime guarantee against unusual wear and manufacturer defects. If you are unhappy with your order or feel that it has not met normal standards for quality and durability, please contact us for details.
Are all of your products handmade?
Cottonwood Co. is a mixture of our own handmade goods, (which are designed and handmade by us) and carefully curated, handpicked goods from select manufacturers.
How do I know if a product is Cottonwood Brand?
On each product page, just below the 'Add to cart' button is a field with vendor information. You can find the brand name, including Cottonwood brand, for that item here. You can also find all Cottonwood brand items in the Shop Products menu or by clicking here .
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