FAQ

If you'd like your order to be shipped via UPS Express, or need to receive it by a certain date,contact us. We may be able to upgrade your shipping, dependent upon Express costs for your product and location.

We ship for free to the contiguous United States (the 48 states). For Alaska and Hawaii, contact us, as additional charges may apply.Click herefor details.

When your order has been completed and shipped, you will receive a shipment confirmation email that will include a tracking number.

We use UPS Ground for all shipments. Shipping times are approximate, but typically range from 1-5 business days depending on your location.

We do accept returns on most items. Exclusions include personalized or custom orders. Restocking fee may apply to some items. Click here to learn more.

We provide a color palette in each of our product listings to show what our colors look like. If you need more help deciding, we will make and send photos of up to 3 color samples, (after your order is placed) free of charge. If you require more than 3 samples to decide on your color, there will be a $10 fee for each additional 3 samples. This policy has been enacted reluctantly, due to the number of sample requests we receive and the amount of time we spend making and photographing them.

Many of our items can be customized. Contact us for details.

All of our products come with a lifetime guarantee against unusual wear and manufacturer defects. If you are unhappy with your order or feel that it has not met normal standards for quality and durability, please contact us for details.

All Cottonwood Co. products are handmade here in our shop, with the exception of the dining chairs found here. These chairs are sourced from an outside manufacturer to match the Grimmway Dining Table.